[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.18.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”277deg” background_color_gradient_stops=”rgba(255,143,28,0.9) 0%|rgba(147,50,142,0.9) 99%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ignos.no\/wp-content\/uploads\/2022\/05\/modern-tech-background-with-low-poly-plexus-scaled.jpg” custom_margin=”-120px||||false|false” custom_padding=”18vh||18vh||false|false” custom_padding_tablet=”250px||5vh||false|false” custom_padding_phone=”250px||50px||false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”90%” width_phone=”90%” width_last_edited=”off|desktop” max_width_tablet=”90%” max_width_phone=”90%” max_width_last_edited=”off|desktop” custom_padding=”0px||0px||true|” animation_style=”zoom” animation_duration=”1500ms” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_text_color=”#FED289″ global_colors_info=”{}”]<\/p>\n
Legal documents<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_font=”Poppins||||||||” header_text_color=”#ffffff” header_line_height=”1.2em” custom_margin=”|||-7px|false|false” custom_margin_tablet=”” custom_margin_phone=”|||-4px|false|false” custom_margin_last_edited=”on|phone” header_font_last_edited=”off|desktop” header_font_size_tablet=”80px” header_font_size_phone=”36px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” _builder_version=”4.17.3″ _module_preset=”default” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]This MSA, together with the documents listed in Section 14, is an agreement between you (also called the “Customer”) and IGNOS (each a “Party” and collectively the “Parties”), whereby IGNOS, as licensor, hereby grants the Customer on the terms and conditions set out herein a non-exclusive right to use IGNOS Applications or other IGNOS Technology as described in an Order Form, delivered as software-as-a service on a subscription basis.<\/p>\n
IGNOS is willing to license the Subscription Items to the Customer, provided that the terms of this MSA governs the use of such Subscription Items. If you do not accept all the terms and conditions in this MSA, you are not entitled to use any of the Subscription Items.<\/p>\n
This MSA constitute a legally enforceable agreement between you and IGNOS.<\/p>\n
If the Customer has ordered Professional Services, these are regulated by IGNOS\u2019 Professional Services Agreement, that can be found here.<\/p>\n
Defined terms used in this MSA is set out in Section 15.
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The Customer shall have a non-exclusive, payable, non-sublicensable, non-transferrable user right to the Subscription Items covered by the Subscription, during the Term.
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
The Customer’s use of the Subscription Items shall be restricted to<\/p>\n
The Customer shall not, directly or indirectly, sublicense or transfer the rights granted to it under this MSA. The Customer shall not make access to the Subscription Items available to any third parties.<\/p>\n
Except as explicitly stated in this MSA, this MSA shall not grant the Customer any right or license to the Subscription Items, or any other IPR or property of IGNOS, and no license or other rights shall be created by implication or estoppel. In particular, but without limiting the generality of the foregoing, no right or license in or access to source code to the Subscription Items, is granted hereunder.<\/p>\n
The Customer shall not itself and shall not permit any others to:<\/p>\n
The Customer shall not, directly or indirectly, use such information disclosed by IGNOS or the Reseller, or gained by the Customer from the Subscription Items to design, specify, develop, integrate, market, license, distribute, or host any Subscription Items that are competitive with any of the Subscription Items, or disclose any such information to any third party.
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The Subscription Items may be based upon open source code or source code licensed from IGNOS’s third party licensors and subcontractors. Relevant open source licenses and third party licenses may be published on IGNOS\u2019 webpage. These license terms are applicable also for the Customer\u2019s use of such software.
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The Customer shall be responsible for its conduct, Customer Data, and communications with others while using the Subscription Items. The Customer shall comply with the following requirements when using the Subscription Items:<\/p>\n
<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
As a consideration for the right to access and use the Subscription Items, the Customer shall pay IGNOS the fees set forth in the applicable Order Form(s). All fees are non-cancelable and nonrefundable, except as expressly specified in the Order Form(s) or this MSA.<\/p>\n
Unless otherwise stated in the applicable Order Form(s), the following shall apply:
\nThe Customer shall in advance pay an annual fee for the Subscription Items. The annual fee encompasses twelve 12 months of access of the Subscription Items. The fee is thereafter to be paid annually on the day of the year corresponding to the day the Customer gained access to the Subscription Items.<\/p>\n
IGNOS shall invoice the Customer for all due fees and the Customer shall pay all undisputed invoices by the agreed payment method within 30 days from the receipt of invoice.<\/p>\n
Each Party is responsible to pay any local taxes imposed by law of Party’s home country related to the purchase of ordered Subscription Items. Invoices from IGNOS do not include taxes, except VAT in the case of Norwegian customers.\u00a0 Customer cannot withhold any part of the invoiced amount as payment of taxes.<\/p>\n
Licenses and all the accompanying rights to use the Subscription Items are granted to the Customer on the condition that all the due fees are paid to IGNOS in full and on time. However, if payment has not been made within 30 days of receipt of invoice, IGNOS shall provide 30 days written notice of default to Customer. If, after 30 days from Customer\u2019s receipt of notice, payment has not been received, IGNOS may suspend all use of the Subscription Items not paid for until such time that payment is made in full.<\/p>\n
If the Customer fails to make any payment when due, then, IGNOS shall from the first day of delayed payment be entitled to interest on any overdue amount in accordance with the Norwegian Act on Late Interests (NO: Forsinkelsesrenteloven<\/em>) in respect of such unpaid amount. IGNOS shall not exercise its right if the Customer is disputing the applicable payment obligation reasonably and in good faith and is cooperating diligently to resolve the dispute.<\/p>\n Price adjustments: The price for the IGNOS Software may be adjusted after the Initial Term and at the beginning of any subsequent Renewal Term by no more than five percent (5%) than the immediately preceding term and by providing no less than 65 days prior written notice. [\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n If at any time the Customer wishes to change or extend its Subscription beyond the scope defined in the Order Form and IGNOS accepts, such changes shall be defined in an amendment to the Order Form, signed by the Parties, and this MSA shall apply to any such changes to the Customer’s Subscription. In such case, the latest dated and signed amendment to the Order Form shall constitute the scope of the Subscription. IGNOS shall be entitled to make commercially reasonable changes to the Subscription Items from time to time. Such modifications may include introduction of new subcontractors.<\/p>\n IGNOS shall announce if it intends to (i) discontinue, or (ii) make backwards incompatible changes to, the functionality of the Subscription Items, on IGNOS\u2019 webpage or on such other webpage\/platform as IGNOS may notify to the Customer.<\/p>\n IGNOS shall use commercially reasonable efforts to continue to operate the Subscription Items’ functionality and features without these changes for at least one (1) month after that announcement, unless:<\/p>\n (i) required by Applicable Laws; or [\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]Provided that the Parties have agreed in writing that IGNOS shall provide support to the Customer on behalf of the Reseller, then such support shall be provided by IGNOS pursuant to the IGNOS SaaS SLA available at\u00a0IGNOS\u2019 webpage<\/a> as amended from time to time. [\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n Each of IGNOS and its third party licensors are and shall remain the sole and exclusive owners of all right, title, and interest in and to the Subscription Items and the IGNOS Technology. IGNOS and the Customer are and shall remain the sole and exclusive owner of all right, title, and interest in and to its own Background IPR and this MSA does not affect such ownership. No rights to the other Party’s Background IPR is acquired under this MSA, unless expressly stated. For the avoidance of doubt and without limiting the generality of the foregoing, the Subscription Items and Improvements shall be considered IGNOS’s Background IPR. IGNOS shall be the sole and exclusive owner of all Improvements and any and all IPR related thereto and shall have the right to use and commercialize any Improvements at its discretion without any restrictions whatsoever.<\/p>\n . The Customer shall, except if otherwise agreed between the Reseller and the Customer, retain ownership to Customer Data.<\/p>\n In order for IGNOS to continue the development of IGNOS Technology and\/or IGNOS Applications, and other new software technologies for the benefit of Customers, the Customer hereby grants to IGNOS a limited, sublicensable right to use anonymized Customer Data that is processed in IGNOS Applications or IGNOS Technology, for the duration of the Term. IGNOS shall only use the anonymized Customer Data for the purpose set out in this section.<\/p>\n IGNOS shall not use Customer Data for any purpose other than for the delivery of the Subscription Items or as otherwise explicitly permitted herein, and IGNOS shall, upon being notified that the Subscription has expired or otherwise upon the Customer\u2019s request, delete or destroy all copies of Customer Data stored on any computer or other device or which are otherwise in IGNOS\u2019s possession or control, except to the extent IGNOS is required to retain such Customer Data by Applicable Laws. IGNOS shall maintain administrative, physical, and technical safety measures for protection of the security and confidentiality of Customer Data, including but not limited to measures to prevent access, use, modification, or disclosure of Customer Data, except as expressly permitted by the Customer in accordance with this MSA and with Applicable Laws.<\/p>\n IGNOS shall promptly inform the Customer of any known or reasonably suspected security breach or unauthorized disclosure of Customer Data, personal data, or Confidential Information (\u201cSecurity Event\u201d). If there is a Security Event, IGNOS shall (i) take all steps to mitigate any potential damages; and (ii) promptly respond to security-related inquiries from the Customer and take all steps to identify, investigate, and resolve applicable security issues on a timely manner.
\n[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n4. Changes and updates<\/h3>\n
4.1 Changes to the end customer’s subscription<\/h4>\n
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n4.2 Modification to the subscription items<\/h4>\n
\n(ii) doing so creates a security risk.
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n5. Support and service level agreement<\/h3>\n
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n6. IPR, improvements and customer data<\/h3>\n
6.1 Ownership of the subscription items<\/strong><\/h4>\n
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n6.2 Background IPR<\/strong><\/h4>\n
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n6.3 Improvements<\/h4>\n
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n6.4 Retained ownership to customer data<\/strong><\/h4>\n
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n6.5 Handling customer data<\/h4>\n
\n[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ header_4_text_color=”#000000″ header_4_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n6.6 Personal data<\/strong><\/h4>\n